Our technical service system
Throughout the equipment's life cycle
Closely track the use of equipment, and adhere to the concept of a cooperation, life-long service
Increase the technical quality of services, and truly realize a comprehensive one-stop diversified service system
Provide 24 hours a year service
Let you rest easy!
Technical support services have changed the passive service of "customer's needs are our guide to action", and replaced it with a "forward-looking" service system, covering the whole world. Chenghuan has the strong support of a group of senior scientific and technical personnel. According to the existing equipment status of customers, it uses various resources to provide customers with comprehensive and efficient technical services such as technical support, upgrade solutions, on-site debugging and maintenance, and equipment verification.
Product structure positioning
Combining existing resources and development directions
Factory construction guidance
Make reasonable installation and layout of water and electricity according to the layout design of the whole plant
Product technology exchange
Provide authoritative technology exchange platform and explore high-quality solutions
Market positioning guidance
Provide industry information and development ideas according to market needs
Plant layout design
Provide reasonable equipment layout plan according to plant size
Provide flexible and diverse technical solutions to meet customer needs
We strictly establish a complete quality assurance system in accordance with the German TUV ISO 9001 quality standard, implement scientific and advanced project management, and check at the start-up, design, manufacturing, and acceptance stages of the project to provide customers with real-time project feedback to ensure The equipment is delivered in strict accordance with the customer's technical requirements.
Establish a service center to provide customers with systematic service solutions. The service content includes field equipment installation and acceptance / operation and maintenance training / equipment maintenance / maintenance / long-term parts supply / mainframe technology exchange / old equipment transformation and upgrade.
Everything for customers, helping customers improve production efficiency
Reduce customer usage costs and production costs through standardized, differentiated and value-added services
Respond to customers within 2 hours after receiving customer demand, 24 hours in and around the province, 48 hours in other provinces
The engineer arrives at the customer's factory regularly to carry out roving inspections of the equipment to grasp the equipment operating status
Address of Sales Center: No. 1377 Huhang Highway, Industrial Development Zone, Fengxian District, Shanghai
Phone: +86 021 57433777 Fax: +86 021 57432999
Factory Address: No. 2803 Hongzhu Road, Fengxian District, Shanghai
Phone: +86 021 5759 8035 Fax: +86 021 5759 8038