夜趣福利必上官方导航

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service support
Home > Service Support > Service Commitment
Service philosophy
“One Cooperation, Lifetime Service”

Our technical service system

Throughout the equipment's life cycle

Closely track the use of equipment, and adhere to the concept of a cooperation, life-long service

Increase the technical quality of services, and truly realize a comprehensive one-stop diversified service system

Provide 24 hours a year service

Let you rest easy!

Proactive service system

Technical support services have changed the passive service of "customer's needs are our guide to action", and replaced it with a "forward-looking" service system, covering the whole world. Chenghuan has the strong support of a group of senior scientific and technical personnel. According to the existing equipment status of customers, it uses various resources to provide customers with comprehensive and efficient technical services such as technical support, upgrade solutions, on-site debugging and maintenance, and equipment verification.

Professional pre-sales service

Product structure positioning

Combining existing resources and development directions

Factory construction guidance

Make reasonable installation and layout of water and electricity according to the layout design of the whole plant

Product technology exchange

Provide authoritative technology exchange platform and explore high-quality solutions

Market positioning guidance

Provide industry information and development ideas according to market needs

Plant layout design

Provide reasonable equipment layout plan according to plant size

Equipment design

Provide flexible and diverse technical solutions to meet customer needs

Tight sale service

We strictly establish a complete quality assurance system in accordance with the German TUV ISO 9001 quality standard, implement scientific and advanced project management, and check at the start-up, design, manufacturing, and acceptance stages of the project to provide customers with real-time project feedback to ensure The equipment is delivered in strict accordance with the customer's technical requirements.

A good after-sales service

Establish a service center to provide customers with systematic service solutions. The service content includes field equipment installation and acceptance / operation and maintenance training / equipment maintenance / maintenance / long-term parts supply / mainframe technology exchange / old equipment transformation and upgrade.

Service philosophy

Everything for customers, helping customers improve production efficiency

Service target

Reduce customer usage costs and production costs through standardized, differentiated and value-added services

Quick response

Respond to customers within 2 hours after receiving customer demand, 24 hours in and around the province, 48 hours in other provinces

Active inspection

The engineer arrives at the customer's factory regularly to carry out roving inspections of the equipment to grasp the equipment operating status

Order online
Sales Hotline: 021-31838958
find us

Address of Sales Center: No. 1377 Huhang Highway, Industrial Development Zone, Fengxian District, Shanghai
Phone: +86 021 57433777 Fax: +86 021 57432999


Factory Address: No. 2803 Hongzhu Road, Fengxian District, Shanghai
Phone: +86 021 5759 8035 Fax: +86 021 5759 8038


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